Privacy Policy

1. Data Controller & Contact

Grand Continent Hotels Limited, registered at No. 3, 80 Feet Road, Opposite Indoor Stadium, Koramangala 8th Block, Bengaluru, Karnataka – 560095. Contact email: info@grandcontinenthotels.com

2. Information Collected

We collect:

• Personal data: name, contact information, ID proofs required for check‑in (e.g. Aadhar, passport).
• Booking and stay data: dates of stay, room preferences, special requests, payment details.
• Website usage: IP address, cookies/data analytics, device/browser type for service optimization.

3. Use of Information

Data is processed for:

• Booking management, guest communication, billing, and reservation confirmation.
• Improving services and guest experience.
• Legal compliance (e.g. record keeping for regulators).
• Marketing, promotions, or loyalty communications (with consent).

4. Sharing of Information

Guest data may be shared with:

• Payment processors, affiliated hotel brands, service vendors, or corporate partners as necessary.
• Authorities as required under applicable law.
• Third parties only with guest consent, or when legally required.

5. Data Retention & Security

• Personal and booking-related information is retained per Indian statutory requirements and internal policy.
• We implement measures such as encryption, access controls, and staff training to ensure data security.

6. Guest Rights

Guests may request access to their data, request corrections, withdraw consent, or request deletion, in compliance with applicable data protection laws.

7. Cookies & Analytics

Cookies and similar tracking technologies help us analyze site usage and improve the website. You may manage cookie preferences via your browser settings or website tools.

8. Children’s Privacy

Services are not targeted at children under 18. We do not knowingly collect personally identifiable information from minors.

9. Changes to Policy

This Privacy Policy may be updated periodically; guests will be informed by posting the revised date on this webpage.

✅ Next Steps & Customization

• Review and align with the legally mandated data and compliance requirements under Indian IT law, RBI/UDAI for ID proof retention, and applicable state regulations.
• Add property‑specific details (e.g. breakfast charges, extra‑bed fees, local taxes, spa policies).
• Ensure opt‑in consent for marketing communication where required under e‑marketing laws.
• Provide explicit links on site footer to the latest versions of these documents.